How Do I Complain To Kuda Bank

Kuda Bank is a digital bank that has provided innovative banking solutions to Nigerians since its inception in 2019.

Kuda Bank promises a seamless banking experience with no hidden fees, a low minimum balance requirement, and other amazing features.

Despite the great features, customers may need to file a complaint occasionally. Complaints can be about various issues, such as delay in account activation or subscription fees.

In this article, we’ll discuss how customers can file complaints with Kuda Bank and have their issues resolved promptly.

• Identify the Problem

Before filing a complaint with Kuda Bank, the first thing you should do is identify the problem.

This will help you describe the issue rigorously and accurately to the customer service representative you speak to.

Gather all the relevant information, such as your account number, transaction ID, and any other information that might be helpful in resolving the issue.

• Reach out to Kuda Bank’s customer service team

Once you have identified your problem, you can now reach out to Kuda Bank’s customer service team.

There are several ways you can reach out to them, such as sending an email to [support@kudabank.com] using the chat feature on their website, or reaching out through their social media platforms such as Twitter, Facebook or Instagram.

When you reach out, you’ll need to provide your account details and a detailed description of your complaint. You’ll also need to explain what you expect Kuda Bank to do to resolve your complaint.

•™Escalate the complaint if necessary

If your complaint is not resolved promptly or if you are unhappy with the response you receive, you may need to escalate the complaint.

You can ask to speak to a manager or supervisor, and if that doesn’t work, you can reach out to Kuda Bank’s dispute resolution team.