Why Is My Alat By Wema Card Restricted
If you are an Alat by Wema Bank Cardholder and you find out that your card is restricted, it is important to understand why this happens and what you can do to resolve the issue.
Firstly, it is important to note that an Alat by Wema card could be restricted for different reasons, including security concerns, card related issues, or customer related problems.
Some of the reasons why your Alat by Wema card could be restricted are:
Insufficient balance
Your card could be restricted if your account balance is insufficient to cover a transaction you are trying to make. You should ensure that you have enough funds in your Alat by Wema account before attempting any transaction.
Fraud concerns
If there are any concerns about fraudulent activities on your account, your Alat by Wema card could be restricted.
This could happen if there are unauthorized transactions on your account that suggest fraudulent activities. In such a case, you should notify Alat by Wema customer care immediately to resolve the issue.
Card related issues
Your Alat by Wema card could be restricted if there are issues with the card itself. This could be due to card damage, PIN-related issues, or other card related problems.
If you suspect that your card is damaged or that the PIN is incorrect, you should contact Alat by Wema customer care to resolve the issue.
Customer related issues
Your Alat by Wema card could also be restricted if there are issues related to your account.
These could include identity verification concerns, account inactivity or discrepancies between your account details and the information you provided during account opening.
In such a case, you should contact Alat by Wema customer care to resolve the issue.
To resolve your Alat by Wema card restriction issues, you should:
Contact Alat by Wema customer care:
The first step to resolve any issues with your Alat by Wema card is to contact customer care. You can reach Alat by Wema customer care via email, phone, or live chat. Provide your card details and explain the reason for the card restriction. The customer care representative will assist you in resolving the issue promptly.
Check your account balance:
If your Alat by Wema card is restricted due to insufficient funds, you should check your account balance and ensure that you have enough funds to cover the transactions you want to make. You can do this via the Alat by Wema mobile app or by logging into your account via the bank’s website.
Verify your identity:
If your Alat by Wema card is restricted due to identity verification concerns, you should provide the required information to verify your identity. This could include providing a valid ID card or passport, utility bill or any other document required by the bank.
Update your account details:
If your Alat by Wema card is restricted due to discrepancies between your account details and the information you provided during account opening, you should provide the required information to update your account details.
This could include providing a new contact address or phone number, updating your BVN, or correcting any errors in your bank account details.
